Welcome to
FAQ
At the heart of VACBIRD is a simple mission: to help you maximize your space and simplify your life. Our vacuum storage bags are designed to bring order to your home by offering an efficient, space-saving solution for clothing and bedding storage. Whether you're organizing your closet, preparing for a move, or storing seasonal garments, our bags make it easy to keep things neat, clean, and compact.
Product
Is Vacbird Pump allowed on airplanes?
Because of an internal battery, the majority of airlines will need you to hand carry Pump. However, it is essential to get in touch with your local airline before your trip, as laws vary from one carrier to another.
How is Pump operated?
If you use a USB pump, like the VacEase series, simply connect it to your power bank, phone or USB adapter—it will start working automatically and steadily draw air out at a moderate speed, ideal for light home or travel use.
If you use a Turbo series, make sure to charge it in advance; it’s cordless and powerful, and one full charge can support up to 100+ uses, making it convenient for repeated vacuuming without plugging in.
If you use an electric pump, like the E-pump or Jumbo series, plug it into a wall outlet for stronger, faster suction—perfect for larger bags or frequent compression needs.
Are these bags reusable?
Yes — At Vacbird, we believe in creating long-lasting, low-waste solutions. That’s why our bags are made with high-quality materials designed for multiple uses. By choosing our storage bags, you’re not only saving space but also helping reduce plastic waste and supporting a more sustainable lifestyle.
What can I store in these bags?
They are perfect for storing clothes, blankets, pillows, comforters, towels, and other soft items. Not recommended for food or sharp/hard objects.
Do the bags lose air over time?
If properly sealed and undamaged, the bags will remain compressed for months. Make sure the double-zip seal is fully closed and check occasionally.
Will the bags fit in my suitcase or closet?
We offer a variety of sizes, including travel-friendly small bags and large/extra-large bags for home storage. Please refer to the size chart to choose the best fit.
What if a bag arrives damaged or leaks?
If your bag arrives damaged or doesn’t seal properly, we offer a free replacement within 3 days of delivery. Please contact us with a photo or brief description of the issue, and we’ll arrange a fast, hassle-free exchange. Your satisfaction and product experience are our top priority.
Shipping
Shipping Destinations
Countries We Ship To: United States, United Kingdom, Germany, France, Italy, Spain,
Shipping Methods and Times
Processing Time:
Orders are typically processed and fulfilled within 3 business day of purchase.
Delivery Time:
Delivery times vary depending on the shipping address and destination country.
Estimated delivery is between 2-6 business days from the date of shipment, subject to customs clearance and local postal services.
Shipping Costs
Free Shipping on Orders over $50.
For orders under $50, shipping rates vary by destination and
will be displayed during checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
You can track the status of your order using the provided tracking number.
About Import Tax and Duties
Orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the
customer.
Return & Refund
Return & Refund Process
You can request our Return & Refund Service within three calendar days of receiving your product by contacting us at support@vacbird.com.
To expedite your return and refund request, please provide the following information to Vacbird:
• Order Number
• Return Product Name & Quantity
• Return Reason
• Images or Videos of Products and Packaging
We will process your return and refund application within two or five working days after receiving your email.
Refund Time & Shipping
Refund Time:
Refunds are processed via the original payment method and typically take 7-14 business days, subject to bank or credit card issuer processing times.
Refund Shipping:
Customers are responsible for return shipping costs to the designated service center, including international shipping if applicable, unless the return is due to performance faults.
Price Match & Partial Refund Terms
1. Discontinued or out-of-stock products on www.vacbird.com are ineligible for partial refunds.
2. Each eligible product qualifies for a single refund.
3. Orders fully refunded are not eligible for partial refunds.
4. Orders undergoing full refunds, returns, or exchanges are not eligible for partial refunds.
5. Partial refund requests must be made upon receiving the order during promotional periods.
6. Vouchers, shipping costs, and taxes are not included in partial refunds.
7. Vacbird reserves the right to deny or reverse refunds for suspected policy abuse.
8. Partial refund requests are limited to orders made within the previous week before a promotional period, with requests made within that week.
9. Only the same model/colorway is eligible for a partial refund request.
10. Additional charges due to system errors or other reasons during promotional periods are refundable.
• Vacbird reserves the right to adjust terms based on current circumstances.
Contact us
If your question isn’t answered here or you have a more specific request, head to our contact us page where you can fill out the form. Alternatively, email us at support@vacbird.com and we’ll get back to you as soon as possible—currently within 48 hours.
Chat with us via WhatsApp (Monday to Friday: 9.00am - 6.30pm
BJT). Drop in any relevant details in your message, such as an order number,
photos, or anything else that might help us assist you, and we’ll be able to
take care of it even quicker.